Refund policy

Requesting a return

You may request a return within 30 days after receiving your order. Email contact@vandorwatch.com with your order number, the item you wish to return, and the reason for your request.

Please contact us before sending an item back. We will provide the return instructions and the address for your return. Do not send your return to an address found elsewhere on the website without confirmation from our support team.

Change-of-mind returns

For a change-of-mind return, the watch must be unworn and unused, with its original packaging and included accessories. Please provide your order number or other proof of purchase. You are responsible for the cost of shipping the return to us.

Damaged, defective, or incorrect items

If your item arrives damaged or defective, or you receive the wrong item, contact us so we can review the issue and arrange the appropriate return, replacement, or refund. Vandor will cover the return shipping cost for an item confirmed to be defective, damaged on arrival, or incorrectly supplied.

Photos or videos can help us review the issue, but an unboxing video is not required for us to consider your request. The unused-condition requirement for change-of-mind returns does not prevent us from reviewing a defective or incorrectly supplied item.

Refunds

We will notify you after receiving and inspecting your returned item. If the refund is approved, we will issue it to the original payment method within 3 business days of approval. Your bank or payment provider may need additional time to display the credit in your account.

If you have questions about a refund, email contact@vandorwatch.com with your order number.

Exchanges

Contact us to request an exchange. We will confirm item availability, the return instructions, and any difference in price before you proceed.

Your consumer rights

This policy does not limit any rights you may have under applicable consumer protection laws.